The Work-Related Usage of Informational Communication Technology and the Learning of Employees

Abstract

This mixed methods research was aimed to explore the relationship between the work-related usage of information communication technology and the learning of employees. To foster a deeper understanding in research of this relationship, we applied explanatory sequential design using nested samples for the quantitative and qualitative components. In the quantitative component, data were obtained with scales, and analyzed from 483 employees in different companies in Serbia, while for the qualitative component semi-structured interviews were conducted with 35 respondents from the same sample. In the first component, the collected data were subjected to a few common (frequencies, std. deviation, means, etc.) and more complex statistical proceedings (canonical correlation analysis), while in the second component data were subjected to the qualitative content analysis. The results obtained in both components of research indicate very complex interaction: two groups of distinctive relations are derived, one that explains organizations that view ICT merely as a tool for work-related learning with potential for enhancing organizational performance, and another that views ICT merely as a tool for improving performance.